Which credit cards do you accept? Can I cancel my order? I canceled my order but I haven't received a credit yet. How long do credits take? Can I return an item that is damaged, defective, or I just don't want? What happens if the item I ordered is not available? Why was I charged sales tax on my purchase? How long will it take to receive my order? Can I have an order shipped to my P.O. Box? Can I ship my order to a different address? How are shipping charges calculated? Shopping FAQs Which credit cards do you accept? Visa, Mastercard and Discover/Novus cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Regretfully, American Express is not accepted. Back To Top Can I cancel my order? Yes, you can, as long as the item has not been shipped.  If the order has already been shipped there you will be able to return the item. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions. Back To Top I canceled my order but I haven't received a credit yet. How long do credits take? We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back To Top Can I return an item that is damaged, defective, or I just don't want? If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials. Do not destroy or discard original packing for 30 days. The value of missing items will be deducted from the credit amount of a return. Back To Top What happens if the item I ordered is not available? Our products are available year round except certain flavors of Honey. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation: Offer an ALTERNATE selection of equal or greater value. Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment. CANCEL your order.  On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back To Top Why was I charged sales tax on my purchase? The Honey Store conducts business inside the state of Idaho.  If the shipping address that you are having us ship to is also in Idaho, we are required to charge the appropriate tax rate for Idaho. Back To Top Shipping FAQs How long will it take to receive my order? The standard shipping time for orders shipped via UPS ground is 5-10 days. Back To Top Can I have an order shipped to my P.O. Box? No.  The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery.  If a P.O. Box is used as a shipping address, an error message will appear when you submit the order.  We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Back To Top Can I ship my order to a different address? Yes!  when you place your order and come to the Check Out screen, Just follow the instructions relative to shipping address and remember to use a street address, not a Post Office Box, for your shipping address. Back to Top Back To Top How are shipping charges calculated? Shipping charges vary according to product type and destination. Since we produce as well as warehouse, the products are generally shipped from our location here in Fruitland, Idaho. All of our products are shipped via UPS unless otherwise noted.  Larger items are generally shipped via common carrrier, and require higher shipping rates.  If you need rapid delivery, such as overnight or next day, etc. you must contact us by phone and make arrangements.  The rapid delivery requires addiditonal fees. Back To Top